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AI-201 · Question #187
AI-201 Question #187: Real Exam Question with Answer & Explanation
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Knowledge Management and Self-Service
Question
How is Data Cloud leveraged by the Answer Questions with Knowledge action in Agentforce?
Options
- AData Cloud is not required; the articles can be accessed directly from the CRM by the agent.
- BData Cloud stores and manages the Indexed Knowledge articles.
- CData Cloud provides the real-time data streams that update the Knowledge articles.
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Topics
#Data Cloud#Knowledge Management#Agent Productivity#Knowledge Indexing