Universal Containers implemented Agentforce for its users. One user complains that an Agent is not deleting activities from the past 7 days. What is the reason for this issue?

The correct answer is C. Agentforce does not have a standard Delete Record action.. Agentforce ships with a set of standard out-of-the-box actions, which include capabilities like creating records, updating records, querying records, and sending emails - but there is no standard Delete Record action. This is intentional, as delete operations carry significant da

AI Features for Service (e.g., Einstein Bots, Next Best Action)

Question

Options

AAgentforce does not have the permission to delete the user's records.
BAgentforce Delete Record Action permission is not associated to the user.
CAgentforce does not have a standard Delete Record action.

How the community answered

(20 responses)

A
5% (1)
B
5% (1)
C
90% (18)

Explanation

Agentforce ships with a set of standard out-of-the-box actions, which include capabilities like creating records, updating records, querying records, and sending emails - but there is no standard Delete Record action. This is intentional, as delete operations carry significant data risk. If a business process requires an agent to delete records, a custom action must be built (for example, using an Apex class or an autolaunched Flow) and registered with the agent. The absence of a built-in delete action is the root cause of the reported issue, not a permissions problem or a missing permission set assignment.

Topics

#AI Agent Actions#Bot Capabilities#Record Management#Service Cloud AI

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