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AI-201 · Question #176

AI-201 Question #176: Real Exam Question with Answer & Explanation

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AI Features for Service (e.g., Einstein Bots, Next Best Action)

Question

Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. The Agentforce Specialist is tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative AI is already enabled in production, and the Einstein Work Summaries permission set is already available in production. Which other configuration steps should the Agentforce Specialist take in the sandbox that can be deployed to the production org?

Options

  • ACreate custom fields to store issue, Resolution, and Summary; create a Quick Action that updates
  • BFrom the Epstein setup menu, select Turn on Einstein: create custom fields to store Issue,
  • CCreate custom fields to store issue, Resolution, and Summary; create a Quick Action that updates

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Topics

#Einstein Work Summaries#Generative AI#Custom Fields#Quick Actions
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