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AI-201 · Question #173
AI-201 Question #173: Real Exam Question with Answer & Explanation
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
After an agent selects a topic, what is an important factor the reasoning engine uses to select the action?
Options
- AThe priority given to each action
- BThe explicit order of actions in the topic
- CThe name and instructions of the actions
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Topics
#Einstein Bots#Action priority#Reasoning engine#Service automation