APMG-International
AGILEPM-PRACTITIONER · Question #123
AGILEPM-PRACTITIONER Question #123: Real Exam Question with Answer & Explanation
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Question
Two Sales staff members appear to have lost energy for the change process and did not attend recent change meetings. When questioned, they said they were so overwhelmed by the number of changes in systems, materials, technical knowledge, and processes that they couldn't deal with any more. Which 2 actions by the Sales Director are the MOST appropriate when responding to this type of resistance from staff?
Options
- AFind out which elements could remain unchanged so that future sales are unaffected.
- BAdd personal staff targets to ensure that the changes in the sales operations are continued.
- CAssign the staff members to projects outside of this change, to prevent them undermining the
- DConsider limiting the changes to those that are related to each other during each iteration of
- EEnsure these staff members are rewarded for raising issues with the implementation.
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