Which 2 actions demonstrate empathy?

Question

Options

• AAllow people to think independently and plan for themselves how this Change Programme could
• BHold a weekly progress meeting with key UniCo and Selco staff dedicated to the delivery of the
• CProvide statistical data on the general trends in the mobile application industry to help people
• DReschedule plans to allow extra time for those IT support staff who are finding it difficult to try out
• EEncourage the CEO to discuss their previous concerns about the new company direction with staff

Explanation

The correct answers are D and E, as both directly acknowledge and respond to the emotional and psychological experiences of individuals during a change programme.

D demonstrates empathy by recognising that IT support staff are struggling and adjusting plans to accommodate their difficulty - this is the hallmark of empathy: sensing others' distress and acting on it. E demonstrates empathy by creating space for the CEO to voice previous concerns, validating those feelings and encouraging open emotional dialogue rather than suppressing them.

A is about autonomy and independent planning - it respects self-determination but does not engage with how people feel. B is a project management action focused on progress and delivery logistics, not on emotional awareness. C provides factual, statistical information to inform understanding, which appeals to reason rather than emotion - the opposite of empathy.

Memory tip: Empathy = feelings first. Ask yourself, "Does this action acknowledge or respond to how someone feels?" If the action is about data, meetings, or independence, it's likely a distractor. If it involves recognising struggle (D) or making space for concerns (E), it's empathy.

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