Which 2 actions demonstrate transparency?

Question

Options

• AEnsure everyone is treated fairly by providing the same information, in the same format, to
• BSend daily emails to everyone to remind them how important this change is and why they should
• CDistribute the key milestones and target dates for including Selco's mobile technology and
• DAsk Corporate Services to provide guidelines to ensure all written communications are easy to
• EPublish how staff members can raise complaints and suggestions, formally and anonymously if

Explanation

C and E best demonstrate transparency in a change management context.

C (Distribute key milestones and target dates) is correct because transparency means openly sharing what is happening and when - giving stakeholders a clear, honest picture of the plan rather than keeping timelines internal or vague.

E (Publish how staff can raise complaints and suggestions, formally and anonymously) is correct because transparency includes being open about how people can challenge or provide input on decisions, ensuring the process itself is visible and accessible.

Why the others are wrong:

• A describes consistency and fairness (treating people equally), not transparency specifically.
• B describes persuasion and promotion - pushing a message repeatedly is advocacy, not openness.
• D describes accessibility and readability of communications - a quality/clarity concern, not transparency.

Memory tip: Transparency = "what we're doing and how you can respond." Look for options that reveal plans/timelines (C) or reveal channels for honest feedback (E). Options about tone, frequency, or equal treatment point to different change management principles.

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