APMG-International
AGILEPM-PRACTITIONER · Question #124
AGILEPM-PRACTITIONER Question #124: Real Exam Question with Answer & Explanation
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Question
One member of the Customer Services team has been chatting informally to some Sales co-workers. They felt that the Sales process changes are causing more work for Customer Services and that the whole customer experience has now been compromised. Which 2 actions by the Sales Director are the MOST appropriate when responding to this type of resistance?
Options
- ADo nothing and allow the informal view to circulate, knowing it will eventually be proved wrong.
- BInclude the member of Customer Services in the planning of the sales process changes to reduce
- CInvite Sales staff to help with planning the next phase of internal Sales training for the process
- DCounter the informal views by inviting the Change Manager to explain the changes at the next
- ERevisit the Stakeholder mapping work to ensure that the engagement of parties affected by the
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