ADM-201 · Question #328
A user at Universal Containers left the company. The administrator needs to create a new user for their replacement, but they have assigned all available user licenses. What should the administrator…
The correct answer is B. Deactivate the former employees user record. To free up a user license for a replacement user, the administrator must deactivate the former employee's user record.
Question
A user at Universal Containers left the company. The administrator needs to create a new user for their replacement, but they have assigned all available user licenses. What should the administrator do to free up a user license for the new user?
Options
- AChange the former user's record to the new user.
- BDeactivate the former employees user record.
- CFreeze the former employee's user record.
- DDelete the former employee's user record.
How the community answered
(19 responses)- B95% (18)
- D5% (1)
Why each option
To free up a user license for a replacement user, the administrator must deactivate the former employee's user record.
Changing the former user's record to the new user is not recommended for auditing purposes and doesn't free up a license; it just renames an existing user record.
Deactivating a user's record makes their license available for assignment to a new user and prevents them from logging in, while retaining their historical activity and record ownership for data integrity.
Freezing a user record temporarily prevents a user from logging in but does not free up their user license.
User records cannot be deleted in Salesforce to maintain data integrity and historical tracking; they can only be deactivated.
Concept tested: User license management and deactivation
Source: https://help.salesforce.com/s/articleView?id=sf.users_deactivate.htm&type=5
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