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ADM-201 · Question #323

Cloud Kicks has a team of product owners that need a space to share feedback and ideas with just the product team. How should the administrator leverage Salesforce to help the team collaborate?

The correct answer is B. Create a Chatter Private Group. To provide a secure and dedicated collaboration space for product owners to share feedback and ideas exclusively within their team, an administrator should create a Chatter Private Group.

Submitted by priya_blr· Apr 18, 2026Productivity and Collaboration

Question

Cloud Kicks has a team of product owners that need a space to share feedback and ideas with just the product team. How should the administrator leverage Salesforce to help the team collaborate?

Options

  • AAdd Activity History to document tasks.
  • BCreate a Chatter Private Group.
  • CConfigure a Chatter Public Group.
  • DUse Quick Actions to log communication.

How the community answered

(20 responses)
  • B
    90% (18)
  • C
    5% (1)
  • D
    5% (1)

Why each option

To provide a secure and dedicated collaboration space for product owners to share feedback and ideas exclusively within their team, an administrator should create a Chatter Private Group.

AAdd Activity History to document tasks.

Activity History logs interactions related to records (like tasks or calls) but is not designed as a dynamic, team-wide collaboration forum for sharing ideas.

BCreate a Chatter Private Group.Correct

A Chatter Private Group restricts visibility and participation to only invited members, ensuring that feedback and ideas shared are confidential and accessible exclusively by the product team, fulfilling the requirement for a private collaboration space.

CConfigure a Chatter Public Group.

A Chatter Public Group allows all users in the organization to view and post, which would not meet the requirement to limit sharing to 'just the product team'.

DUse Quick Actions to log communication.

Quick Actions are shortcuts for performing common tasks or creating records, not a dedicated platform for team collaboration and discussion.

Concept tested: Salesforce Chatter groups for team collaboration

Source: https://help.salesforce.com/s/articleView?id=sf.chatter_groups_types.htm&type=5

Topics

#Chatter#Collaboration#Private Groups#Team Communication

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