ADM-201 Question #186: Real Exam Question with Answer & Explanation

Question

A user at Cloud Kicks Is having Issues logging in to Salesforce. The user asks the administrator to reset their password. Which two options should the administrator consider when resetting the user's password? Choose 2 answers

Options

• AResetting the password will change the user's password policy.
• BSingle sign-on users can reset their own passwords using the forgot password link,
• CAfter resetting a password, the user may be required to activate their device to successfully log In
• DResetting a locked-out user's password automatically unlocks the user's account.

Explanation

When an administrator resets a user's password, the user might need to activate their device for security, and if the user was locked out, their account will be automatically unlocked.

Common mistakes.

• A. Resetting a specific user's password does not alter the organization-wide or profile-specific password policy configured in Salesforce.
• B. While single sign-on (SSO) users can often reset their passwords, this action typically occurs within their identity provider system, not Salesforce's native 'forgot password' link.

Concept tested. User password reset implications

Reference. https://help.salesforce.com/s/articleView?id=sf.admin_password_reset.htm&type=5

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