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ADM-201 · Question #186

A user at Cloud Kicks Is having Issues logging in to Salesforce. The user asks the administrator to reset their password. Which two options should the administrator consider when resetting the…

The correct answer is C. After resetting a password, the user may be required to activate their device to successfully log In D. Resetting a locked-out user's password automatically unlocks the user's account. When an administrator resets a user's password, the user might need to activate their device for security, and if the user was locked out, their account will be automatically unlocked.

Submitted by weili_xi· Apr 18, 2026Configuration and Setup

Question

A user at Cloud Kicks Is having Issues logging in to Salesforce. The user asks the administrator to reset their password. Which two options should the administrator consider when resetting the user's password? Choose 2 answers

Options

  • AResetting the password will change the user's password policy.
  • BSingle sign-on users can reset their own passwords using the forgot password link,
  • CAfter resetting a password, the user may be required to activate their device to successfully log In
  • DResetting a locked-out user's password automatically unlocks the user's account.

How the community answered

(21 responses)
  • A
    5% (1)
  • C
    95% (20)

Why each option

When an administrator resets a user's password, the user might need to activate their device for security, and if the user was locked out, their account will be automatically unlocked.

AResetting the password will change the user's password policy.

Resetting a specific user's password does not alter the organization-wide or profile-specific password policy configured in Salesforce.

BSingle sign-on users can reset their own passwords using the forgot password link,

While single sign-on (SSO) users can often reset their passwords, this action typically occurs within their identity provider system, not Salesforce's native 'forgot password' link.

CAfter resetting a password, the user may be required to activate their device to successfully log InCorrect

After an administrator resets a user's password, Salesforce security settings, such as device activation, might require the user to verify their identity on a new browser or device before successfully logging in. This is a common security measure to ensure the user is who they claim to be, especially after a password change.

DResetting a locked-out user's password automatically unlocks the user's account.Correct

If a user's account is locked due to too many failed login attempts, an administrator resetting their password will automatically unlock the account, allowing the user to attempt logging in again with the new credentials. This is a standard administrative action to resolve a locked account status.

Concept tested: User password reset implications

Source: https://help.salesforce.com/s/articleView?id=sf.admin_password_reset.htm&type=5

Topics

#User Management#Password Reset#Login Security#Device Activation

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