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ADM-201 · Question #121
ADM-201 Question #121: Real Exam Question with Answer & Explanation
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Submitted by mike_84· Apr 18, 2026Configuration and Setup
Question
A customer created a case using web to case. They contacted phone support to get an update on the cave two days later. The support agent cannot find the case although the customer is positive that it was created and logged. What should the administrator reference to troubleshoot this issue?
Options
- AValidation rules
- BContact email address
- CSetup Audit Trail
- DAssignment rules
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Topics
#Troubleshooting#Web-to-Case#Setup Audit Trail#Case Management