AD0-E907 · Question #3
Which strategies can help reduce user resistance during a Workfront implementation? (Select two.)
The correct answer is A. Involving key stakeholders early in the process C. Communicating the benefits of the new system clearly. Involving key stakeholders early (A) builds ownership and buy-in, making users feel heard rather than dictated to - a proven change management principle. Communicating benefits clearly (C) addresses the "why should I care?" resistance by helping users understand what's in it…
Question
Which strategies can help reduce user resistance during a Workfront implementation? (Select two.)
Options
- AInvolving key stakeholders early in the process
- BForcing all users to adopt the system immediately without training
- CCommunicating the benefits of the new system clearly
- DDisabling advanced features for all users
How the community answered
(22 responses)- A73% (16)
- B9% (2)
- D18% (4)
Explanation
Involving key stakeholders early (A) builds ownership and buy-in, making users feel heard rather than dictated to - a proven change management principle. Communicating benefits clearly (C) addresses the "why should I care?" resistance by helping users understand what's in it for them, reducing fear of the unknown. Option B is the opposite of best practice - forced adoption without training breeds resentment and errors, guaranteeing resistance. Option D removes functionality users may need, creating frustration rather than easing the transition.
Memory tip: Think "ACE the change" - Align stakeholders early, Communicate benefits, Enable users with training. Any answer that removes user agency or skips training is a red flag.
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