9L0-314 Exam Questions

You must provide your identity when you use Apple's Business Conduct Helpline. You may not contact the Helpline anonymously.

The LED on a MacBook (13-inch Late 2009) MagSafe power adapter does not illuminate at all when it is plugged into the MacBook and you know the adapter is connected to a known good...

A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?

Apple 9L0-314 Exam Which TWO details are derived from entering an Apple product's serial number into the Online Service Assistant section of the Apple Support web page? SELECT TWO

You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

According to Apple Technician Guides, what should be completed before performing any take-apart steps when replacing a part in any Apple product?

Where is the best place for a customer to look for information about locating her Mac's serial number? Apple 9L0-314 Exam

You are attempting to power a Mac mini (Mid 2007) with an 85 Watt power adapter. Will this work?

Which piece of information is best used to determine any Mac's correct AppleCare name?

Examine the exhibit. What is the correct name for this type of pixel anomaly? Apple 9L0-314 Exam

Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?

Which of the following can permanently damage an LCD display?

Which of the following is NOT a good step to take when working onsite on a computer?

ESD causes damage to circuits by ________.

A computer service technician says "I don't use ESD precautions and have never had a problem." What (if anything) is wrong with this statement?

A MacBook sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the a...

What precautions should be taken if a discharged CRT must remain exposed for any length of time?

The LED on a MacBook MagSafe power adapter doesn't illuminate at all when it's plugged into the MacBook and you know the adapter is connected to a known good power source. What is...

To ensure proper fan and temperature control in the Power Mac G5, you must run the thermal calibration routine found on the ______ disc whenever you replace a processor or logic bo...

You are troubleshooting an eMac that has no image on its built-in display. You have already checked user controls and reset PRAM, but the issue persists. When you connect an extern...

A customers iBook G4 forgets the time and date when the main battery is completely drained and there is no AC adapter connected for several hours. Is this behavior normal?

Which of the following PowerBook G4 models does NOT support hot-swapping the main battery?

On a MacBook Pro, Safe Sleep ensures that _____.

Examine the exhibit. What type of port does the number 1 identify?

Which section of any Apple service manual is the BEST place to look for instructions for replacing an internal component?

Which of the following scenarios would be most appropriate to use Apple Hardware Test?

Apple 9L0-314 Exam Examine the exhibit. Is this the correct tool to remove the top cover from a Mac mini?

Examine the exhibit. What is the name of this special Apple tool?

Which of the following tools would be the most appropriate to use when verifying whether a backup battery inside a Mac is faulty?

Apple 9L0-314 Exam The two primary goals of troubleshooting are _____ and _____. SELECT TWO

Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?

Which of the following is NOT one of the three qualities that define a quick fix?

A MacBook has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?

A MacBook Pro with a known-good main battery fails to power on, even when connected to a known-good power adapter. Which of the following steps should be tried FIRST?

A customer states that he has never been able to burn DVD's with his MacBook, yet his friend has an identicallooking MacBook that can burn DVD's. You have verified that the custome...

A Mac Pro fails to start up, and the status light on the front of the computer flashes three times. What does this indicate?

A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple Cinema Displ...

The basis for the component isolation troubleshooting technique is an understanding of _______ and _______ within computers. SELECT TWO

The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technicia...

Which THREE of the following are symptoms of a 'no power' condition? SELECT THREE

Which one of the following is NOT a risk when working around CRTs?

When discharging a CRT, what part do you touch with the tip of the discharge tool?

Why do you need to take precautions when disposing of CRT displays? SELECT TWO

Which of the following is a valid precaution you should take while working inside an iMac (24-inch Early 2008) system that is plugged into AC power but has not yet been powered on?

Which of the following is a valid precaution you should take when replacing a processor in a Mac Pro (3.2GHz Early 2008)?

The liquid cooling system inside a Power Mac G5 (Quad Late 2005) has failed, causing a coolant leak while the computer is on. According to Apple references, what should you do FIRS...

Which safety issue applies to the iMac (Early 2008)?

You want to follow ESD prevention rules, but your work area is too small for you to be tethered with a wired wrist strap. What is one acceptable alternative solution to this issue?

A power adapter originally supplied with a MacBook can charge a MacBook Pro's main battery while it is powered on.

Apple 9L0-314 Exam A power adapter originally supplied with a MacBook Pro can charge a MacBook's main battery while it is powered on.