9L0-314 Exam Questions

Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE

You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags a...

You are removing the main battery from a MacBook Pro (17-inch, Early 2009). Which of the following is a best practice when handling this battery?

Which part or parts of a CRT display should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

Which of the following is a valid precaution you should take when you begin working inside a MacBook Pro (13-inch, Mid 2010)?

Which safety issue applies to newer Apple portable models?

Which THREE of the following are valid CRT safety rules? SELECT THREE

You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a k...

A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem Apple 9L0-314 Exam with his MacBook Pro. Which of the following solutions should yo...

Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.

Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?

MacBook Air comes with a _____ MagSafe power adapter.

Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?

What is the proper way to calibrate the main battery in a MacBook?

You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.

Which of the following is NOT a valid power saving technique in recent Mac computers?

You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom cas...

You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?

What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

Examine the exhibit. Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?

Where is the best place for a customer to look for information about locating her Mac's serial number?

Which of the following measurements is an example of an appropriate use of a multimeter when troubleshooting a Mac?

What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to avoid damage?

Examine the exhibit. What is this message?

What is the indication that a Mac has completed a successful power-on self test (POST)?

The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technicia...

A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect...

After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?

Examine the exhibit. What AirPort Extreme port does the number 3 identify? Apple 9L0-314 Exam

If you are unable to find the password for an AirPort Extreme or Express Base Station, you should perform a _______.

If an AirPort Extreme Base Station stopped responding, has network accessibility issues, or needs to be reverted back to default factory configuration, you should perform a _______...

Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE

Which TWO of the following are clues that may indicate a 'no video' condition? SELECT TWO

When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a MacBook 13-inch (Mid 2010)?

Which of the following is ALMOST CERTAINLY a software-related problem?

To isolate a video problem as hardware or software on a Mac, which of the following steps should you try FIRST?

Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

Which of the following is ALMOST CERTAINLY a hardware-related problem?

A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

Apple 9L0-314 Exam A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

Which THREE of the following are clues that may indicate a 'no power' condition? SELECT THREE

A MacBook Pro (17-inch Mid-2010) powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either...

Which THREE of the following components should you be very careful with, when working inside an Apple portable? SELECT THREE

Which THREE of the following symptoms would most likely be resolved by performing an SMC Apple 9L0-314 Exam reset as a first step? SELECT THREE

Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE

What is the function of the SMC in an Intel Mac?

Which of the following is NOT a valid example of the type of information that Apple collects from its customers?

The purpose of Apple's business conduct helpline is to _____.