9L0-010 Exam Questions

You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?

Which of the following measurements is an example of an appropriate use of a multimeter when troubleshooting a Mac?

You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an internal component?

According to Apple Technician Guides, what should be completed before performing any take- apart steps when replacing a part in any Apple product?

Which TWO details are derived from entering an Apple product's serial number into the Online Service Assistant section of the Apple Support web page? SELECT TWO

A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?

What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to avoid damage?

Which of the following is a valid precaution you should take when you begin working inside a MacBook Pro (13-inch, Mid 2010)?

Which of the following is a valid precaution you should take while working inside an iMac (27- inch, Mid 2010) system that is plugged into AC power but has not yet been powered on?

When replacing a MacBook Air (Late 2010) embedded battery, it is acceptable to flex or twist the battery pack to aid in removal.

How should you handle an embedded battery once it has been removed from a Mac Book Air (Late 2010)? SELECT TWO:

If the embedded battery with exposed cell packs from a MacBook Air (Late 2010) is dropped during service, it should always be replaced.

Where is the best place for a customer to look for information about locating her Mac's serial number?

You are attempting to power a Mac mini (Late 2009) with an 85 Watt power adapter. Will this work?

A customer brings a Mac Pro to your service center for repair. After finding the serial number, which TWO of the following sources will display the proper AppleCare name for that M...

A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect...

After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

What is the function of the SMC in an Intel Mac?

Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE

Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE

Which of the following can permanently damage an LCD display?

Examine the exhibit. What is the correct name for this type of pixel anomaly?

Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?

The LED on a MacBook (13-inch Late 2009) MagSafe power adapter does not illuminate at all when it is plugged into the MacBook and you know the adapter is connected to a known good...

If an AirPort Extreme Base Station stopped responding, has network accessibility issues, or needs to be reverted back to default factory configuration, you should perform a _______...

If you are unable to find the password for an AirPort Extreme or Express Base Station, you should perform a _______.

Examine the exhibit. What AirPort Extreme port does the number 3 identify?

Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE

Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?

You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a k...

Examine the exhibit. What is this message?

What is the indication that a Mac has completed a successful power-on self test (POST)?

You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.

What is the proper way to calibrate a removable main battery in a MacBook (13-inch, Mid 2009)?

Which of the following is NOT a valid power saving technique in recent Mac computers?

Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?

A MacBook Pro (17-inch Mid-2010) powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either...

Which THREE of the following components should you be very careful with, when working inside an Apple portable? SELECT THREE

Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a MacBook 13-inch (Mid 2010)?

Which TWO of the following are clues that may indicate a 'no video' condition? SELECT TWO

Which of the following is ALMOST CERTAINLY a hardware-related problem?

Which of the following is ALMOST CERTAINLY a software-related problem?

A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

To isolate a video problem as hardware or software on a Mac, which of the following steps should you try FIRST?

Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

Which THREE of the following are clues that may indicate a 'no power' condition? SELECT THREE

What step is required before upgrading the RAM in a Mac Pro (Early 2009)?