Apple
9L0-010 · Question #48
A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?
The correct answer is B. Can you open other Keynote files? See the full explanation below for the reasoning.
Question
A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?
Options
- ACan you open any files?
- BCan you open other Keynote files?
- CIs your Mac connected to a network?
- DWhat version of Keynote are you using?
How the community answered
(32 responses)- A3% (1)
- B75% (24)
- C6% (2)
- D16% (5)
Community Discussion
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