Apple
9L0-010 · Question #42
Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?
The correct answer is A. What is the issue? See the full explanation below for the reasoning.
Question
Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?
Options
- AWhat is the issue?
- BWhat operating system are you using?
- CDid you turn off the computer improperly?
- DWhat steps have you taken to resolve the problem yourself?
How the community answered
(31 responses)- A77% (24)
- B6% (2)
- C13% (4)
- D3% (1)
Community Discussion
No community discussion yet for this question.