After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

Question

Options

• AApple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
• BYou're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.
• CApple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy
• DApple's warranty specifically calls out accidental damage as an instance where system failures are

• A
  3% (1)
• B
  16% (5)
• C
  6% (2)
• D
  74% (23)

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