810-440 · Question #79
According to Cisco and related to customers, which is the one and only outstanding reason and justification for business outcome-based sales approach?
The correct answer is D. Customers are interested in solutions and services that result in measurable outcomes. According to Cisco, the fundamental justification for a business outcome-based sales approach is that customers are primarily interested in solutions that provide measurable business results.
Question
According to Cisco and related to customers, which is the one and only outstanding reason and justification for business outcome-based sales approach?
Options
- AExecutives are interested in satisfying customers' needs and requirements.
- BManagers and supervisors are committed to close the quality of service gap.
- CStakeholders are interested in being considered when developing and accessing business
- DCustomers are interested in solutions and services that result in measurable outcomes.
How the community answered
(27 responses)- B4% (1)
- C7% (2)
- D89% (24)
Why each option
According to Cisco, the fundamental justification for a business outcome-based sales approach is that customers are primarily interested in solutions that provide measurable business results.
While executive interest in customer satisfaction is real, it's too general and doesn't specifically highlight the measurable outcomes central to this sales approach.
Closing the quality of service gap is an important operational goal but not the singular strategic justification for an outcome-based sales model from the customer's perspective.
Considering stakeholders is important in business, but it is not the primary or sole reason justifying a business outcome-based sales approach, which focuses on delivering quantifiable value.
In a business outcome-based sales approach, the core focus is on delivering tangible, quantifiable value to the customer. Customers are most compelled by solutions and services that demonstrably lead to improved performance, cost savings, increased revenue, or other measurable business outcomes that directly impact their operations and profitability.
Concept tested: Cisco Business Outcome-Based Sales Justification
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