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810-440 · Question #77

Which options are three examples of Critical Success Factors? (Choose three.)

The correct answer is A. Increasing manufacturing efficiency at a rate above increases in supplies B. Attracting and retaining more highly qualified staff versus competitors E. Selling a greater share of profitable products to our customers. Critical Success Factors (CSFs) are essential areas where an organization must perform well to achieve its strategic goals, exemplified by increasing efficiency, attracting talent, and boosting profitable sales.

Introduction to Business Architecture

Question

Which options are three examples of Critical Success Factors? (Choose three.)

Options

  • AIncreasing manufacturing efficiency at a rate above increases in supplies
  • BAttracting and retaining more highly qualified staff versus competitors
  • CProviding a holistic perspective to the core business drivers and business outcomes
  • DMatching customer retention rate to customer retention objective
  • ESelling a greater share of profitable products to our customers

How the community answered

(61 responses)
  • A
    92% (56)
  • C
    7% (4)
  • D
    2% (1)

Why each option

Critical Success Factors (CSFs) are essential areas where an organization must perform well to achieve its strategic goals, exemplified by increasing efficiency, attracting talent, and boosting profitable sales.

AIncreasing manufacturing efficiency at a rate above increases in suppliesCorrect

Increasing manufacturing efficiency at a rate above increases in supplies is a specific, measurable operational goal that directly impacts profitability and competitive advantage, making it a critical area for business success.

BAttracting and retaining more highly qualified staff versus competitorsCorrect

Attracting and retaining more highly qualified staff versus competitors is crucial for maintaining a skilled workforce, fostering innovation, and ensuring long-term organizational capability, which are fundamental to success.

CProviding a holistic perspective to the core business drivers and business outcomes

Providing a holistic perspective to the core business drivers and business outcomes describes an approach or analytical process, not a specific, measurable factor that is critical for success itself.

DMatching customer retention rate to customer retention objective

Matching customer retention rate to customer retention objective is a specific performance goal or metric, whereas a CSF is a broader, more fundamental area of activity or capability that *enables* the achievement of such goals.

ESelling a greater share of profitable products to our customersCorrect

Selling a greater share of profitable products to customers directly contributes to revenue growth, market share, and overall financial health, representing a core objective for business prosperity.

Concept tested: Critical Success Factors (CSFs) examples

Topics

#Critical Success Factors#Business metrics#Performance indicators

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