810-440 · Question #123
When shifting to business outcomes, which two of these relevant considerations and premises must be taken into account? (Choose two.)
The correct answer is A. Customers want to benefit from new, more flexible consumption models. E. Customers want solutions that address specific outcomes.. When shifting to business outcomes, it's crucial to acknowledge that customers desire flexible consumption models and solutions that directly address their specific, desired results.
Question
When shifting to business outcomes, which two of these relevant considerations and premises must be taken into account? (Choose two.)
Options
- ACustomers want to benefit from new, more flexible consumption models.
- BTechnology is acquiring more importance.
- CBusinesses prefer time-to-market acceleration regardless the costs of their IT solutions.
- DBusiness transformation dictates that CEOs and their teams become key partners.
- ECustomers want solutions that address specific outcomes.
How the community answered
(36 responses)- A94% (34)
- B3% (1)
- D3% (1)
Why each option
When shifting to business outcomes, it's crucial to acknowledge that customers desire flexible consumption models and solutions that directly address their specific, desired results.
Modern customers often seek flexible consumption models, such as subscription or pay-as-you-go services, that allow them to align costs with value and adapt to changing needs.
While technology is undoubtedly important, stating it is merely "acquiring more importance" is a less direct and specific consideration for a shift to business outcomes compared to explicit customer desires.
The premise that businesses prefer time-to-market acceleration "regardless the costs" is an extreme and often unrealistic generalization, as cost-effectiveness remains a significant business consideration.
While CEO involvement is critical for business transformation, this consideration focuses on internal partnership rather than the external customer-centric premises for adopting a business outcomes approach.
A fundamental principle of an outcome-based approach is that customers value solutions that effectively deliver specific, measurable business outcomes rather than just focusing on features or technologies.
Concept tested: Outcome-based selling and customer expectations
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