What are the CCW-R steps to develop a renewal quote?

Question

Options

• AIdentify the items to renew, verify the discounts, confirm the shipping address, and verify the billing
• BIdentify the barriers to adoption, ensure the customer uses the solution, and select upsell
• CSelect the customer, create a contract, and process the order.
• DRequest renewal data from the customer, evaluate new requirements, and share new contracts.

• A
  87% (33)
• B
  3% (1)
• C
  8% (3)
• D
  3% (1)

Explanation

Option A correctly describes the sequential workflow in Cisco Commerce Workspace – Renewals (CCW-R) for building a renewal quote: you start by identifying which products/services are up for renewal, then verify applicable discounts (such as partner or loyalty discounts), confirm the correct shipping address, and finally verify billing details before submitting.

• Option B describes a customer success or adoption framework, not a quoting workflow - it's about usage and upselling strategy, not the mechanics of building a quote.
• Option C loosely describes a new-order process, not a renewal - renewals don't typically involve creating a brand-new contract from scratch in that sequence.
• Option D sounds like a discovery or needs-assessment process; while understanding requirements is useful context, it doesn't reflect the actual CCW-R tool steps.

Memory tip: Use the acronym "I-V-C-V" - Identify, Verify discounts, Confirm shipping, Verify billing - to remember the four CCW-R renewal quote steps in order.

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