AtT-90, the Renewals Manager notices that the customer's software adoption rate is low. What approach should the Renewals Manager adopt?

Question

Options

• AAssume product management has delayed a feature release.
• BNo action; service delivery will solve.
• CCreate a mitigation plan.
• DEscalate to executive stakeholder immediately.

• A
  6% (1)
• B
  6% (1)
• C
  76% (13)
• D
  12% (2)

Explanation

At T-90 (90 days before renewal), discovering low software adoption is a critical risk signal that demands proactive intervention - creating a mitigation plan (C) is the correct response because it gives the Renewals Manager a structured path to address the root cause, align internal teams, and improve the customer's position before renewal conversations intensify.

Why the distractors fail:

• A is wrong because assuming a feature delay is speculative and passive - you don't know this is the cause, and assuming shifts blame rather than solving the problem.
• B is wrong because doing nothing is never appropriate when a quantifiable renewal risk is identified; service delivery alone cannot course-correct adoption this close to renewal without a coordinated plan.
• D is wrong because immediate executive escalation without first assessing the situation and preparing a plan is premature and can damage relationships - escalation may be part of a mitigation plan, but it's not the first move.

Memory tip: Think of T-90 as your "mitigation window" - it's early enough to act but late enough that you must act. Whenever you see low adoption + T-90, the answer will almost always be plan → act, not assume, ignore, or panic-escalate.

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