Cisco Unified Contact Center Express on Cisco Business Edition 6000 supports up to 100 call agents. Which licensing option(s) are available for Cisco Unified Contact Center Express?

Question

Options

• ACisco Unified Workspace Licensing and Cisco User Connect Licensing
• BCisco User Connect Licensing
• CCisco Unified Workspace Licensing
• DLicensing is possible only as a 100-user bundle

• A
  90% (18)
• B
  5% (1)
• C
  5% (1)

Explanation

Cisco Unified Contact Center Express (UCCX) on Business Edition 6000 supports both Cisco Unified Workspace Licensing (CUWL) and Cisco User Connect Licensing (CUCL), making A correct - customers can choose whichever licensing model fits their deployment needs. Options B and C are each only half the answer; neither alone is wrong per se, but the question asks which options are available, and restricting to just one excludes a valid supported model. Option D is incorrect because UCCX licensing is not limited to a fixed 100-user bundle - individual seat-based licensing is available through both CUWL and CUCL. A helpful memory tip: think of it as "two paths to the same destination" - CUWL bundles collaboration features together for users who need a full UC suite, while CUCL licenses specific call-handling capabilities à la carte; UCCX supports both paths, so any answer listing only one is incomplete.

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