Cisco Unified Communications Manager supports native call queuing. Native call queuing is a subset of functionalities of which other full-featured unified communications application?

Question

Options

• ACisco Unified Contact Center Express
• BCisco Emergency Responder
• CCisco Unity Connection
• DCisco Unified Attendant Console
• ECisco TelePresence Video Communication Server

• A
  94% (47)
• C
  2% (1)
• E
  4% (2)

Explanation

Cisco Unified Contact Center Express (UCCX) is a full-featured call center application that handles automatic call distribution, agent management, queuing, and reporting - and CUCM's native call queuing feature is essentially a lightweight, stripped-down version of what UCCX provides out of the box. The distractors are wrong because: Cisco Emergency Responder (B) handles emergency call routing (E911), not queuing; Cisco Unity Connection (C) is a voicemail and unified messaging platform; Cisco Unified Attendant Console (D) is a receptionist operator tool for routing and directing calls; and Cisco TelePresence VCS (E) manages video endpoint registration and call control, not queuing.

Memory tip: Think of native call queuing as "UCCX Lite" - when you need the full-featured version, you upgrade to the Contact Center product (UCCX). The word "queuing" should immediately point you to a contact center solution, not voicemail, video, or emergency systems.

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