Which Cisco Unified Communications application is designed to provide enhanced customer care capabilities with Cisco Business Edition 6000?

Question

Options

• ACisco Unified Communications Manager
• BCisco Unified Presence
• CCisco Unified Contact Center Express
• DCisco Unity Connection
• ECisco Unified Attendant Console

• B
  3% (1)
• C
  92% (33)
• D
  6% (2)

Explanation

Cisco Unified Contact Center Express (UCCX) is the application bundled with Cisco Business Edition 6000 (BE6000) specifically to deliver customer care features like call queuing, IVR, agent management, and reporting - making it the purpose-built solution for small-to-medium contact center deployments on that platform.

The distractors each serve a different function: Unified Communications Manager (A) is the core call processing/PBX engine, not a customer care application. Unified Presence (B) handles instant messaging and presence status. Unity Connection (D) is a voicemail and unified messaging system. Unified Attendant Console (E) is an operator/receptionist tool for managing inbound calls, not a full contact center solution.

Memory tip: Think of the word "Express" - UCCX is the "express lane" version of Cisco's contact center portfolio, right-sized for BE6000's small-to-medium business scope. If the question mentions BE6000 + customer care, the answer is always the "Express" product.

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