5V0-62.22 · Question #47
An Active Directory administrator added a number of new user accounts to a group that is synced in VMware Workspace ONE UEM, but after several days, the new directory accounts have not synchronized…
Options A (DirectorySyncServiceLogFile.log) and C (CloudConnector.log) are the correct answers. When directory accounts fail to sync into Workspace ONE UEM, the DirectorySyncServiceLogFile.log is the primary log to review because it records all activity from the Directory Sync…
Question
An Active Directory administrator added a number of new user accounts to a group that is synced in VMware Workspace ONE UEM, but after several days, the new directory accounts have not synchronized into the VMware Workspace ONE UEM console. After checking the Directory Services configuration in the VMware Workspace ONE UEM console, the administrator confirmed Auto Sync and Auto Merge are enabled for the group Which two log files would be used to troubleshoot issues related to this Directory synchronizations? (Choose two.)
Options
- ADirectorySyncServiceLogFile.log
- BWebLogFile.log
- CCloudConnector.log
- DAWServices log
- EDeviceServicesLog. log
Explanation
Options A (DirectorySyncServiceLogFile.log) and C (CloudConnector.log) are the correct answers.
When directory accounts fail to sync into Workspace ONE UEM, the DirectorySyncServiceLogFile.log is the primary log to review because it records all activity from the Directory Sync Service - including scheduled syncs, group membership changes, and any errors encountered during the sync process. The CloudConnector.log is equally essential because the VMware Cloud Connector acts as the bridge between the UEM console and the on-premises Active Directory; if the connector cannot communicate with AD, no accounts will sync regardless of Auto Sync settings.
Why the distractors are wrong:
- B. WebLogFile.log - Tracks web server/UI interactions, not backend directory operations.
- D. AWServices log - Covers general AirWatch service activity; not specific to directory sync workflows.
- E. DeviceServicesLog.log - Focused on device enrollment and communication, unrelated to user directory synchronization.
Memory tip: Think of the sync pipeline as two stages - Cloud Connector gets the data from Active Directory, and the DirectorySyncService processes and writes it into UEM. If sync breaks, check both ends of that pipe: C then A.
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