The SSL certificates for on-premises VMware Workspace ONE UEM recently expired and were rotated Soon after. Android devices entirely stopped receiving push notifications and many reported AWCM as…

Question

Options

• AThe SSL certificates were not updated on all device services servers, so updating the remaining
• BThe Device Services service was not restarted after the SSL certificate rotation on IIS. so restarting
• CThe Device Management binding was not updated for SSL handshake compatibility, so selecting
• DThe AWCM keystore was missed for rotation of SSL certificates, so running the keytool import

• A
  3% (1)
• B
  10% (3)
• C
  21% (6)
• D
  66% (19)

Explanation

The strategy that accurately describes the solution for this problem is running the keytool import targeting the new certificate. The AWCM keystore is a Java keystore file that contains the SSL certificates used by AWCM to establish secure connections with devices and other components. If the SSL certificates are rotated on IIS and the load balancer, but not on the AWCM keystore, then AWCM will not be able to communicate with devices using push notifications. To resolve this issue, the administrator must import the new SSL certificates into the AWCM keystore using the keytool

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