An VMware Workspace ONE administrator is using device-based commands to manage Android mobile devices, but the devices stopped receiving the UEM Commands from the Workspace ONE UEM Console (e.g…

The correct answer is C. The Workspace ONE UEM Console stopped communicating with VMware AirWatch Cloud. The reason that this problem is occurring is that the Workspace ONE UEM Console stopped communicating with VMware AirWatch Cloud Messaging (AWCM). AWCM is a service that delivers push notifications to devices and enables device-based commands from the Workspace ONE UEM…

Troubleshoot Workspace ONE UEM Server Infrastructure and Components

Question

An VMware Workspace ONE administrator is using device-based commands to manage Android mobile devices, but the devices stopped receiving the UEM Commands from the Workspace ONE UEM Console (e.g. "Lock Device") Why is this problem occurring?

Options

AThe VMware AirWatch Cloud Connector (ACC) stopped communicating with Workspace ONE UAG.
BThe Workspace ONE UEM Console stopped communicating with Workspace ONE Access.
CThe Workspace ONE UEM Console stopped communicating with VMware AirWatch Cloud
DThe VMware AirWatch Cloud Connector (ACC) stopped communicating with VMware AirWatch

How the community answered

(23 responses)

A
13% (3)
B
4% (1)
C
78% (18)
D
4% (1)

Explanation

The reason that this problem is occurring is that the Workspace ONE UEM Console stopped communicating with VMware AirWatch Cloud Messaging (AWCM). AWCM is a service that delivers push notifications to devices and enables device-based commands from the Workspace ONE UEM Console3. If the Workspace ONE UEM Console cannot communicate with AWCM, it will not be able to send commands to devices, such as "Lock Device". The administrator should check and resolve any issues with AWCM connectivity.

Topics

#AWCM#device commands#Android push#communication path

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