A VMware Workspace ONE UEM administrator is troubleshooting an internal application installation that affects one Android device. Which two pieces of information will help the administrator with…

Question

Options

• AInternal application APK file
• BAndroid OS version
• CWorkspace ONE Intelligent Hub log
• DConsole server IIS log

Explanation

B (Android OS version) and C (Workspace ONE Intelligent Hub log) are the correct answers. The Intelligent Hub log is the on-device agent responsible for managing app deployments - it captures installation attempts, errors, and status details, making it the primary diagnostic tool for a device-specific failure. The Android OS version is critical because the app may have a minimum API level requirement, and a mismatch unique to that one device would explain why only it is affected.

A (Internal application APK file) is a distractor - if the APK itself were corrupt or misconfigured, the failure would affect all devices receiving that app, not just one. D (Console server IIS log) is a server-side log relevant to diagnosing UEM console or server communication issues; since only a single device is impacted, the problem is almost certainly on the device side, not the server.

Memory tip: Think "device-specific problem = device-specific evidence." The Hub log lives on the device; the OS version describes the device - both point at the affected Android device rather than the server or the app package itself.

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