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5V0-62.22 · Question #26

An organization administrator recently integrated their shared SaaS VMware Workspace ONE UEM and their internal Microsoft Active Directory Most users report they can enroll their Android and iOS…

The correct answer is C. The users that failed to synchronize have two or more globally unique identifiers. The most likely cause of this issue is that the users that failed to synchronize have two or more globally unique identifiers. The globally unique identifier (GUID) is a unique value that identifies each user account in Active Directory2. If a user account has more than one…

Troubleshoot Device Enrollment and Management

Question

An organization administrator recently integrated their shared SaaS VMware Workspace ONE UEM and their internal Microsoft Active Directory Most users report they can enroll their Android and iOS devices using their user account from the organization's internal Microsoft Active Directory, but a few users report they cannot The organization administrator find the user accounts of the users unable to enroll failed to synchronize to VMware Workspace ONE UEM What is the most likely cause of this issue?

Options

  • AThe organization administrator misconfigured the bind user credentials.
  • BThe organization administrator misconfigured the Bind Authentication Type.
  • CThe users that failed to synchronize have two or more globally unique identifiers.

How the community answered

(54 responses)
  • A
    13% (7)
  • B
    6% (3)
  • C
    81% (44)

Explanation

The most likely cause of this issue is that the users that failed to synchronize have two or more globally unique identifiers. The globally unique identifier (GUID) is a unique value that identifies each user account in Active Directory2. If a user account has more than one GUID, it will cause a conflict when synchronizing with Workspace ONE UEM and prevent the user from enrolling their devices3. The administrator should check and resolve any duplicate GUIDs in Active Directory.

Topics

#Active Directory sync#GUID conflict#user account sync#directory integration

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