5V0-62.22 · Question #38
An administrator is having issues enrolling a new user's device into Workspace ONE UEM. Which two log files can be reviewed to understand what may be the underlying issue for the enrollment error?…
B (DeviceServicesLog.log) and D (Device Management log) are the correct answers. DeviceServicesLog.log captures all activity processed by the Device Services component, which is the primary endpoint that handles enrollment requests - making it the most direct source for…
Question
An administrator is having issues enrolling a new user's device into Workspace ONE UEM. Which two log files can be reviewed to understand what may be the underlying issue for the enrollment error? (Choose two.)
Options
- AEnrollshortcut.log
- BDeviceServicesLog. log
- CWebLogFile. log
- DDevice Management log
Explanation
B (DeviceServicesLog.log) and D (Device Management log) are the correct answers.
DeviceServicesLog.log captures all activity processed by the Device Services component, which is the primary endpoint that handles enrollment requests - making it the most direct source for diagnosing enrollment failures. The Device Management log records broader device management operations on the UEM server side, providing additional context about what the system was doing when the enrollment attempt failed. Option A (Enrollshortcut.log) is a fabricated filename - no such standard log exists in Workspace ONE UEM. Option C (WebLogFile.log) is similarly non-specific and not a recognized UEM log file; it sounds like a generic IIS or web server log name, not a UEM component log.
Memory tip: Think "DS + DM" - Device Services handles the enrollment traffic, and Device Management tracks the server-side management events. Both start with "D" and both are needed to get the full picture of an enrollment failure.
Topics
Community Discussion
No community discussion yet for this question.