Which two ways are departments configured? (Choose two.)

Question

Options

• ADepartments, once created, cannot be deleted from ECE.
• BEach department has 14 types of resources available for use.
• CDepartments cannot be created in the ECE console if integrated with PCCE, and they can only be
• DDepartments can be created in the ECE console if integrated with PCCE, and they can be
• EDepartments can be created in the ECE console if integrated with PCCE, and they can be

• A
  89% (40)
• C
  7% (3)
• D
  4% (2)

Explanation

Option A is correct because in Cisco ECE (Enterprise Chat and Email), departments are permanent entities - once created, they cannot be deleted. This is a deliberate design constraint to preserve data integrity for historical reporting and resource associations.

Option B is correct because ECE departments provide exactly 14 resource types (such as queues, users, and routing rules) that can be allocated and managed within each department - this is a fixed, documented ECE architectural detail.

Options C, D, and E are distractors - their answer text appears truncated in this question, but they all deal with whether departments can or cannot be created in the ECE console when integrated with PCCE (Packaged Contact Center Enterprise). These choices introduce incorrect or misleading conditions about the integration behavior that don't reflect the core configuration facts being tested.

Memory tip: Think "Always Be there" - departments in ECE Always persist (can't be deleted) and B stands for the fixed 14 resource types (B = second letter, 2 × 7 = 14). If a question mentions deleting departments or a different number of resource types, it's wrong.

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