Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?

Question

Options

• ACUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
• BCUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML
• CCUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML
• DCUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML

• A
  15% (8)
• B
  4% (2)
• C
  73% (38)
• D
  8% (4)

Explanation

Option C is correct because CVP Comprehensive mode with microapps requires a CVP Type 10 VRU in ICM - not Type 2, which is reserved for legacy Cisco IVR systems - along with Network VRU labels so ICM can properly direct calls to the VRU for treatment. On the CUCM side, a CTI Route Port (not a CTI Route Point) is used alongside a SIP Trunk to connect CUCM to CVP, and a VXML Gateway handles media delivery for the microapps.

Why the distractors fail:

• A is wrong on two counts: it specifies a Type 2 VRU (legacy, not CVP) and adds CUBE, which is not a required component in this specific flow.
• B also uses a Type 2 VRU - the fatal flaw - even though the rest of the components are closer to correct.
• D swaps CTI Route Port for CTI Route Point, which is the wrong CUCM device type for this call flow, even though it correctly identifies the Type 10 VRU.

Memory tip: Think "CVP = 10, Port not Point." CVP always maps to Type 10 VRU in ICM (10 rhymes with "CVP's zen"), and CUCM uses a CTI Route Port - if you see Type 2 or CTI Route Point, eliminate that option immediately.

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