What are two components of Cisco VOS? (Choose two.)

The correct answer is A. Finesse C. CUIC. Finesse (A) and CUIC (C) are correct because both applications are built on Cisco's Voice Operating System (VOS), a hardened Linux-based platform used for Unified Communications applications. Finesse (the agent/supervisor desktop) and Cisco Unified Intelligence Center (the…

Cisco Unified CCE Solution Implementation

Question

Options

AFinesse
BCCE
CCUIC
DCVP
EECE

How the community answered

(44 responses)

A
93% (41)
B
2% (1)
D
5% (2)

Explanation

Finesse (A) and CUIC (C) are correct because both applications are built on Cisco's Voice Operating System (VOS), a hardened Linux-based platform used for Unified Communications applications. Finesse (the agent/supervisor desktop) and Cisco Unified Intelligence Center (the reporting engine) both deploy as VOS-based virtual appliances with the same familiar OS Administration and Disaster Recovery interfaces.

The distractors - CCE (B), CVP (D), and ECE (E) - all run on Windows Server, not VOS. UCCE/CCE is a Windows-based call routing engine, CVP (Customer Voice Portal) is a Windows-based IVR platform, and ECE (Enterprise Chat and Email) is also Windows-hosted, making none of them VOS components.

Memory tip: Think of VOS as the "Front-end Cloudlike" pair - Finesse and CUIC share the same Linux VOS DNA, while the others (CCE, CVP, ECE) are the "Windows crowd." If it has a familiar Cisco OS Administration GUI on Linux, it's VOS.

Topics

#Cisco VOS#Platform Architecture#Finesse#CUIC

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