What are the Active and Configured agent counts for the 2K deployment model?

The correct answer is A. 2K/4K. Option A (2K/4K) is correct because the 2K deployment model supports 2,000 Active agents and 4,000 Configured agents - a consistent 1:2 ratio between active and configured capacity. The distractors (8K, 10K, 12K) all inflate the Configured agent count beyond what this tier…

Cisco Unified CCE Solution Implementation

Question

Options

A2K/4K
B2K/8K
C2K/10K
D2K/12K

How the community answered

(61 responses)

A
87% (53)
B
3% (2)
C
2% (1)
D
8% (5)

Explanation

Option A (2K/4K) is correct because the 2K deployment model supports 2,000 Active agents and 4,000 Configured agents - a consistent 1:2 ratio between active and configured capacity. The distractors (8K, 10K, 12K) all inflate the Configured agent count beyond what this tier supports; those higher configured counts belong to larger deployment tiers, not the 2K model. Option B (2K/8K) is a common trap because 8K sounds like a plausible doubling, but it belongs to a larger deployment tier. Options C and D (10K/12K) are even further out of scope for the 2K model.

Memory tip: Think of the 2K model as "double up" - whatever your Active count is (2K), your Configured count is exactly double (4K). If you remember the 1:2 Active-to-Configured ratio, you can eliminate every distractor instantly.

Topics

#Agent Capacity#Deployment Sizing#Cisco Unified CCE#Configuration Limits

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