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500-443 · Question #56
What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)
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Advanced Features and Integrations
Question
What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)
Options
- AConfigure the Survey DN, CT and associate with the Survey routing script.
- BSet "user.microapp.isPostCallSurvey" to y after either the label node or the Queue to
- CSet "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to
- DCreate a new call type for Post Call Survey, map incoming dialed number to a survey dialed
- ECreate a new call type for Post Call Survey, map survey dialed number pattern to the incoming
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Topics
#Post Call Survey#ICM AW#PCS configuration#routing script