500-443 · Question #56
What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)
The correct answer is A. Configure the Survey DN, CT and associate with the Survey routing script. B. Set "user.microapp.isPostCallSurvey" to y after either the label node or the Queue to. Configuring the Survey DN, CT and associate with the Survey routing script is one of the mandatory ICM AW configurations to get the PCS working properly, as it defines the destination and the treatment for the post call survey. Setting user.microapp.isPostCallSurvey to y after ei
Question
What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)
Options
- AConfigure the Survey DN, CT and associate with the Survey routing script.
- BSet "user.microapp.isPostCallSurvey" to y after either the label node or the Queue to
- CSet "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to
- DCreate a new call type for Post Call Survey, map incoming dialed number to a survey dialed
- ECreate a new call type for Post Call Survey, map survey dialed number pattern to the incoming
How the community answered
(49 responses)- A73% (36)
- C4% (2)
- D6% (3)
- E16% (8)
Explanation
Configuring the Survey DN, CT and associate with the Survey routing script is one of the mandatory ICM AW configurations to get the PCS working properly, as it defines the destination and the treatment for the post call survey. Setting user.microapp.isPostCallSurvey to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic is another mandatory ICM AW configuration to get the PCS working properly, as it indicates that the call is eligible for post call
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