350-801 Question #477: Real Exam Question with Answer & Explanation

Question

What is a function of a System Call Handler in Cisco Unity Connections?

Options

• AGreet callers with recorded prompts.
• BFilter incoming calls to prevent robocalls.
• CIdentify high-priority calls.
• DPlace calls in a queue.

Explanation

A System Call Handler in Cisco Unity Connection is primarily used to greet callers with recorded prompts and provide options for navigating the voicemail system, such as transferring to extensions or leaving messages. It acts as an automated attendant for incoming calls.

Common mistakes.

• B. Filtering incoming calls to prevent robocalls is typically handled by external call routing systems or specific security features, not by a standard System Call Handler in Unity Connection.
• C. While call handlers can route calls based on various criteria, their primary function is not to "identify high-priority calls" in a general sense; this is more a function of call manager routing or specific application logic.
• D. Placing calls in a queue is a function typically performed by Contact Center Express (UCCX) or Cisco Unified Communications Manager (CUCM) hunt groups with queuing features, not by a standard Cisco Unity Connection System Call Handler.

Concept tested. Cisco Unity Connection System Call Handler function

Reference. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unityscx/admin/12_5_1/ucx_a_admin/ucx_a_admin_chapter_01011.html

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