Which Cisco Unity Connection call management element can be used to answer calls, provide callers with a list of menu options, and transfer calls?

The correct answer is B. call handler. Cisco Unity Connection provides several call management elements: a Call Handler (option B) is the most versatile - it answers incoming calls, plays a greeting, presents callers with a touchtone menu of options, and can transfer calls to extensions or other handlers. An…

Collaboration Applications

Question

Options

Ainterview handler
Bcall handler
Cdirectory handler
Dcall routing table

How the community answered

(63 responses)

A
3% (2)
B
94% (59)
C
2% (1)
D
2% (1)

Explanation

Cisco Unity Connection provides several call management elements: a Call Handler (option B) is the most versatile - it answers incoming calls, plays a greeting, presents callers with a touchtone menu of options, and can transfer calls to extensions or other handlers. An Interview Handler records answers to preset questions but does not offer menu navigation. A Directory Handler allows callers to look up users by name. A Call Routing Table directs calls to handlers based on rules but does not itself interact with callers. The call handler is the primary element for IVR-style call answering and routing.

Topics

#Cisco Unity Connection#Call Handler#Call Management#Auto Attendant

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