350-801 · Question #475
In a company meeting employees join virtually and listen. However, the SpeakerTrack device that is connected to a collaboration endpoint that follows the speaker suddenly stops working. What is the…
The correct answer is D. The SpeakerTrack is running a firmware version that is not compatible with the codec. A common cause for a Cisco SpeakerTrack device to stop working or malfunction is an incompatibility between its firmware version and the firmware of the connected collaboration endpoint (codec). Ensuring compatible firmware versions is crucial for proper operation.
Question
In a company meeting employees join virtually and listen. However, the SpeakerTrack device that is connected to a collaboration endpoint that follows the speaker suddenly stops working. What is the cause of this issue?
Options
- AThe microphone panel is obstructed to detect the voice of the speaker
- BThe SpeakerTrack device is in standby mode
- CThe left camera or right camera is disconnected
- DThe SpeakerTrack is running a firmware version that is not compatible with the codec
How the community answered
(53 responses)- A9% (5)
- B15% (8)
- C4% (2)
- D72% (38)
Why each option
A common cause for a Cisco SpeakerTrack device to stop working or malfunction is an incompatibility between its firmware version and the firmware of the connected collaboration endpoint (codec). Ensuring compatible firmware versions is crucial for proper operation.
While an obstructed microphone panel could affect voice detection, it typically wouldn't cause the entire SpeakerTrack device to "stop working" unless the obstruction was severe enough to block all audio input or damage the device.
If a SpeakerTrack device is in standby mode, it typically resumes operation when motion or audio is detected, unless there's an underlying issue preventing it from waking up, such as a firmware incompatibility.
A disconnected left or right camera would likely result in only partial tracking or a camera error, but not necessarily cause the entire SpeakerTrack system to "stop working" entirely.
Cisco SpeakerTrack devices are peripherals that tightly integrate with collaboration endpoints (codecs). Firmware incompatibility between the SpeakerTrack and the codec is a frequent cause of malfunction, as the two devices need to communicate and operate on compatible versions to ensure features like automatic speaker tracking function correctly.
Concept tested: Cisco SpeakerTrack troubleshooting (firmware compatibility)
Source: https://www.cisco.com/c/en/us/td/docs/telepresence/endpoint/software/ce8/ce_admin_guide_ce8.pdf
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