350-801 · Question #275
Which Cisco Unity Connection handler plays a greeting that announces the option to dial a user extension by default?
The correct answer is C. the Directory handler. The Cisco Unity Connection Directory handler is the default component that plays a greeting announcing the option for callers to dial a user extension.
Question
Which Cisco Unity Connection handler plays a greeting that announces the option to dial a user extension by default?
Options
- Athe Goodbye call handler
- Bthe Operator call handler
- Cthe Directory handler
- Dthe Interview handler
How the community answered
(19 responses)- B5% (1)
- C89% (17)
- D5% (1)
Why each option
The Cisco Unity Connection Directory handler is the default component that plays a greeting announcing the option for callers to dial a user extension.
The Goodbye call handler is used to play a final message before disconnecting a call and does not offer options to dial user extensions.
The Operator call handler is configured to redirect callers to a live operator or attendant, not to provide a self-service directory for dialing extensions.
The Directory handler in Cisco Unity Connection is specifically designed to provide callers with options to locate and connect to users by dialing their extension or spelling their name. By default, it plays an introductory greeting that guides callers on how to access these user directory features.
An Interview handler is used to record caller responses to a series of questions, which is unrelated to the functionality of enabling callers to dial user extensions.
Concept tested: Cisco Unity Connection call handlers (Directory)
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/call_handler_guide/b_15cuc_call_handler_guide/b_15cuc_call_handler_guide_chapter_010.html
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