350-060 · Question #109
Several customers are complaining about slow network throughput when trying to access a company document management system. This slow throughput is impacting business for these customers due to lost…
The correct answer is B. Determine what the expected throughput is compared to what is being observed. C. Identify when the problem started and correlate to recent change activity. D. Determine what specific locations have the problem. See the full explanation below for the reasoning.
Question
Several customers are complaining about slow network throughput when trying to access a company document management system. This slow throughput is impacting business for these customers due to lost productivity. The service desk followed normal procedures, was unable to resolve the problem, and escalated the trouble ticket to you, the Tier 2 NOC engineer. You have done your own analysis and believe that you have found the root cause but are not entirely certain. Which three steps should you take to verify your resolution? (Choose three.)
Options
- AImplement your fix at one location to verify that it fixes the problem.
- BDetermine what the expected throughput is compared to what is being observed.
- CIdentify when the problem started and correlate to recent change activity.
- DDetermine what specific locations have the problem.
- ECreate a contingency plan in case your analysis is wrong.
How the community answered
(21 responses)- A5% (1)
- B81% (17)
- E14% (3)
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