Cisco
350-060 · Question #108
A trouble ticket has been escalated from the service desk to you as a Tier 2 NOC engineer. The customer is complaining about slow application response time. The problem is between end-user…
The correct answer is A. Ping the CRM server from multiple locations and compare round-trip times. D. Review recent network changes that were made prior to receiving complaints. See the full explanation below for the reasoning.
Question
A trouble ticket has been escalated from the service desk to you as a Tier 2 NOC engineer. The customer is complaining about slow application response time. The problem is between end-user workstations and a CRM application hosted on a redundant pair of servers in a data center. What are the two initial actions to further troubleshoot the network? (Choose two.)
Options
- APing the CRM server from multiple locations and compare round-trip times.
- BAsk the IT department to fail over the CRM application to its backup server.
- CReboot the end-user workstations.
- DReview recent network changes that were made prior to receiving complaints.
How the community answered
(30 responses)- A80% (24)
- B13% (4)
- C7% (2)
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