3313 Exam Questions

In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?

Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g. Email, IM, Outbound, Web Chat, and etc.)?

The SIP CTI link between a SIP-enabled Avaya Aura® Contact Center (AACC) and Application Enablement Services (AES) employs secure communication. Which three objectives does secure...

In Avaya Aura® Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?

You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue. Which step will you take to enable additional debugg...

Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource. From CCT Administration, what three checks would you make for CCT configuration issues...

The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points. Which three column headers...

On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?

While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files. How would you make an archive of the log files to pr...