Avaya
3313 · Question #58
In Avaya Aura® Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?
The correct answer is D. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM). See the full explanation below for the reasoning.
Question
In Avaya Aura® Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?
Options
- ARun a "Contact Summary" report in Historical Reporting on the Contact Center Manager
- BRun a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the
- CEnable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center
- DUse the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM)
How the community answered
(21 responses)- A5% (1)
- B10% (2)
- D86% (18)
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