Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g. Email, IM, Outbound, Web Chat, and etc.)?

The correct answer is C. The call is removed from the utility but will remain on the Real-Time Display Report. A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display. When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

System Troubleshooting and Administration

Question

Options

AThe call is disconnected and you must refresh the Real-Time Display Report.
BThe call is removed from the utility and from the Real Time Display Report.
CThe call is removed from the utility but will remain on the Real-Time Display Report
DThe call is removed from the Real-Time Display Report and the call is disconnected.

How the community answered

(64 responses)

A
8% (5)
B
5% (3)
C
84% (54)
D
3% (2)

Explanation

A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display. When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

Topics

#Contact Center Multimedia#real-time display#multimedia contact types#contact removal behavior

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