A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are on break cannot be seen. What is the reason for this happening?

Question

Options

• AAn agent who is on break is not really on a job. The supervisor should see that the agent is still on
• BThe agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using
• CDisplay of agents who have used the "Go On Break" function of PC Agent application is not supported
• DMonitor may not be configured to display agents who are on break.
• EAn agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.

• A
  3% (1)
• B
  11% (4)
• C
  9% (3)
• D
  74% (26)
• E
  3% (1)

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