Avaya
3303 · Question #51
A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at…
The correct answer is B. The completion code changes are in the pending state and won't be available to agents until after the E. The system supervisor forgot to add the new completion code to the agent keys file associated with the job. See the full explanation below for the reasoning.
Question
A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code. Which two Issues would contribute to this problem? (Choose two.)
Options
- AThe agents did not get the email describing the new completion code and the conditions for Itsuse.
- BThe completion code changes are in the pending state and won't be available to agents until after the
- CThe Proactive Contact Agent application has not been updated to use the new completion code.
- DMonitor is not working properly. There should be at least a few calls with the new completion code.
- EThe system supervisor forgot to add the new completion code to the agent keys file associated with the job.
How the community answered
(33 responses)- A15% (5)
- B73% (24)
- C6% (2)
- D6% (2)
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