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3303 · Question #17
3303 Question #17: Real Exam Question with Answer & Explanation
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Question
What does the Expert Calling Ratio setting determine?
Options
- Ahow many calls to place, based on the ratio of idle agents and agents on calls
- Bhow many calls to place, based on the ratio of total agents on the campaign and the number of
- Chow many calls to place, based on the ratio of prior call outcomes (connects versus non- connects)
- Dwhen to place outbound calls for agents while in idle time
- Ewhen to place outbound calls for agents while in work time
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