What does the Expert Calling Ratio setting determine?

Question

Options

• Ahow many calls to place, based on the ratio of idle agents and agents on calls
• Bhow many calls to place, based on the ratio of total agents on the campaign and the number of
• Chow many calls to place, based on the ratio of prior call outcomes (connects versus non- connects)
• Dwhen to place outbound calls for agents while in idle time
• Ewhen to place outbound calls for agents while in work time

• A
  8% (2)
• C
  4% (1)
• D
  15% (4)
• E
  73% (19)

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